British Airways has apologized to a family who say they had little option but to let the bedbugs bite on a flight from Vancouver to London earlier this month. 

Heather Szilagyi—a former hotel worker who knows a bedbug when she sees one—says she discreetly alerted a flight attendant when she spotted several of the insects early in the flight, but was told there wasn't much that could be done. 

"She was like, 'Oh ok, sorry about that. We're sold out. We don't have anywhere to move you'," Szilagyi tells CTV. Szilagyi, who was traveling with her fiance and 7-year-old daughter, says she and her daughter eventually managed to sleep but were covered with bites by the time the plane arrived.

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